Consultations

Monday to Friday
Morning surgery appointments 8.30 - 10.50am
Evening surgery appointments (Monday, Wednesday & Friday) 4.00 - 6.00pm
Extended Evening appointments (Tuesday & Thursday)  4.00 - 7.30pm   

Appointments can be made in advance by telephoning 8061 2197 or by calling in at reception. If you are unable to keep any appointment you have made, please let us know as soon as possible so we can offer the appointment to someone else. The days the doctors normally work are shown here, but when any one of the doctors is away, this will change.

Please note you can book up to six weeks ahead for doctors' evening appointments and all nurses appointments.  In the mornings you can book up to one week ahead for a number of doctors' appointments.

Access For The Disabled

There is a ramp at the main door for wheelchairs. A wheelchair is also available in the health centre for use on the premises.

Emergencies

Patients calling out of hours at night (6.30pm to 8.00am) and at the weekend, should phone the out-of-hours number 0844 811 3060. The practice telephone 8061 2197 is switched to a recorded message which will also give this number.

NHS Local Walk-in Centres

Shirley Walk-in Centre
1a Howards Grove, Shirley, Southampton SO15 5PR
Opening Hours: Monday to Sunday 7.00am - 10.00pm

Bitterne Walk-in Centre
Bitterne Health Centre, Commercial Street, Bitterne, Southampton SO18 6BT
Opening Hours: Monday to Sunday 7.00am - 10.00pm

Staff Protection

A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the National Health Service. The staff in this practice have the right to do their work in an environment free from such behaviour and everything will be done to protect that right.

At no time will any violent, threatening or abusive behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.

Confidentiality

The Data Protection Act 1998 and the ethical codes of conduct of all healthcare professionals require that medical data be treated with great respect for confidentiality.

Confidential information held at this practice is shared with members of our healthcare team, as necessary, to ensure the best possible provision of care. All members of our healthcare team are bound by a strict duty of confidentiality.

Sometimes it may be necessary to share confidential data with individuals outside our healthcare team in order to provide you with the best possible care. For example, if the doctor refers you to another health care professional it is necessary to divulge confidential information in order to treat you properly. Information is only disclosed to those who also have a strict duty of confidentiality.

Occasionally we are asked to divulge information that is not directly related to your own health care. For example, we are sometimes asked to provide information for the purposes of education, audit or research or for the purposes of health care administration. It may not always be practical to seek your consent to this on every occasion.

In all cases the person to whom such information is released is bound by a duty of confidentiality. The information disclosed is kept to the minimum necessary for the purpose and is anonymised where possible.

If you wish to register any objection to the sharing of confidential information, as outlined above, or wish for further information or wish to discuss any issues of confidentiality, please contact either
Mrs Yvonne Young, practice manager, or Mrs Jayne Tench, office supervisor.

Any objection will be respected except where disclosure of information is essential to protect you or someone else from the risk of death or serious harm. Please put any objection in writing to Mrs Yvonne Young.

The Data Protection Act gives you the right to see your notes or have a copy of them. Please contact Mrs Young for advice.

Freedom Of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.

Primary Care Trust

Our practice is located in the area covered by Hampshire Primary Care Trust, who can be contacted at:
Regus House, George Curl Way, Eastleigh SO18 2RZ
Tel: 023 8062 7444
www.hampshirepct.nhs.uk
Email: enquiries@hampshirepct.nhs.uk