HOW DO I...
MAKE A COMMENT/COMPLAINT ?

Patients wishing to comment on the services provided should contact the practice manager. We are currently setting up a Patient Participation Group, if you are interested in joining please ask Reception for details.

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of an NHS system for dealing with complaints. Our complaints system meets national criteria.

Full details are given in our Patient Information Leaflet or you can contact our practice manager.

HOW DO I...
OBTAIN A HOME VISIT ?

Home visits are at the discretion of your doctor. Please do not ask the doctor to call unless the patient is genuinely too ill to come to the surgery. Where the condition of the patient does require a home visit, please let us know before 10.30am by telephoning on 8061 2197.

HOW DO I...
OBTAIN TEST RESULTS ?

Patients are requested to contact the surgery to check on their test results.
Patients may call in personally during surgery hours or phone after 11.00am to be given their results (Please note we are closed between 12.30 - 1.30pm Monday to Thursday and on Fridays when we are closed between 12.30 and 2.30pm). For reasons of confidentiality we ask that the patient, rather than a third party, phones.

HOW DO I...
CHANGE MY DETAILS ?

It is important that the practice is informed of any change of address or change of name. Also, if you are on the telephone, please check with reception that your number is noted on your medical records.

HOW DO I...
OBTAIN A REPEAT PRESCRIPTION ?

If a written request for a repeat prescription is made before 11.00am then it should be available for collection the same day after 4.30pm, otherwise collect it during normal surgery times, allowing at least 24 hours. Alternatively, it can be posted to you if you provide a stamped self-addressed envelope.

HOW DO I...
REGISTER WITH THE PRACTICE ?

Before we can register you with the practice, you need to fill in your current medical card with your new address details or, if you cannot find this, collect a registration form from reception. We also require all patients to complete a new patient questionnaire. Newly registered patients over five years of age will be asked to see the practice nurse for a new patient's registration medical as part of the registration procedure. Please make sure that you attend for this appointment so that, should you become ill before your medical records arrive at the practice, the doctor will already have some background information.

Patients have a right to express a preference of doctor. When you fill out the registration forms you can indicate the doctor you would prefer. If you are already registered with a doctor in our practice area (see map page) and you wish to re-register with this practice, you will be asked to attend an interview with a doctor before we accept you onto our practice list.